Salesforce Certified Identity and Access Management Practice

What feature allows users to unlock their own accounts after being locked out?

1. Self-service password reset, which allows users to recover access through email verification

2. Multifactor authentication that verifies user identity

3. Account recovery through peer feedback

4. Automatic account unlock after a specific period

The correct answer is: Self-service password reset, which allows users to recover access through email verification

The self-service password reset feature is instrumental in empowering users to regain access to their locked accounts without the need for administrative intervention. This feature typically entails a process where users can verify their identity, often through methods such as email verification. Upon successfully completing the verification steps, users can reset their passwords and unlock their accounts, restoring their access seamlessly and efficiently. This approach not only enhances user autonomy but also significantly reduces the workload on IT support teams, as users can independently manage their account access. It fosters a more user-friendly experience by providing immediate solutions for account access issues, which is crucial in maintaining productivity and minimizing downtime. The other options do not serve the specific purpose of allowing users to unlock their own accounts in a straightforward manner. Multifactor authentication primarily focuses on verifying user identities at the point of access, while account recovery through peer feedback involves other users in the recovery process, which may not be immediate or practical. Automatic account unlock after a specified period could potentially leave accounts vulnerable during the lockout duration and may not provide an immediate solution for the user.