Salesforce Certified Identity and Access Management Practice

What does the term "Community User" refer to in Salesforce?

1. Internal users who manage data

2. External users accessing Salesforce through Communities

3. Users who focus on system security

4. Employees accessing Salesforce from remote locations

The correct answer is: External users accessing Salesforce through Communities

The term "Community User" in Salesforce specifically refers to external users who access Salesforce through Communities. Communities in Salesforce are designed to extend the functionality of the Salesforce platform to external users, such as customers, partners, or any stakeholders who need to interact with your business. These users typically have limited access compared to internal users and can access shared data, collaborate on projects, or create cases, all while remaining within the defined boundaries and permissions set up by the organization. This access is typically managed through community licenses, which provide a tailored user experience focused on the needs of these external users. The other options represent different user categories that do not specifically pertain to the concept of Community Users. Internal users managing data refers to users with full access within the company, not the external collaboration aspect emphasized by Community Users. Users focusing on system security is a role that may exist but is not specific to external community interactions. Finally, employees accessing Salesforce remotely do not define Community Users, since they are usually internal employees who have full access to the company's Salesforce instance.