Salesforce Certified Identity and Access Management Practice

What determines the features available to users in Salesforce?

1. Custom settings and profiles

2. User licenses

3. API access and user roles

4. Data sharing settings and groups

The correct answer is: User licenses

The features available to users in Salesforce are primarily determined by user licenses. Each user license comes with a predefined set of capabilities that dictate what features and functionality the user can access within the Salesforce platform. User licenses define the baseline for permissions and access, which can then be refined with profiles and permission sets. While custom settings and profiles do play a role in customizing user access and modifying permissions to some extent, they operate within the constraints defined by the user license. Similarly, API access and user roles influence how users interact with the platform but do not fundamentally determine the core features available to them. Lastly, data sharing settings and groups control visibility and access to records but do not establish the foundational features available for use by the user. Therefore, the user license is the critical factor that defines what a user can do in Salesforce.